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Neighborhood Parcel

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Tewksbury, MA 01876

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damaged box delivery

Picking Up The Pieces: How To File Damage Claims

Every day in America, parcels are shipped from every corner of the country to the other. For the most part shipping companies do their best to make sure your package arrives safely, but the simple fact is that accidents happen. Fortunately shipping companies have claims services for just such occasions; if you’ve followed their guidelines, that is.

Say you decided to ship a laptop across the country via UPS ground. You’ve filled a box with bubble wrap, taped up any possible openings, and provided a clear shipping label, and everything seems to go ahead without a hitch. Then you get a call from the receiver; the laptop’s screen has a long crack running through it. UPS actually has a claims service for just such an occasion, and according to their website typically goes as follows:

 Damage Claim Process

  1. The damage to the parcel is reported.
  2. UPS inspects the package if required.
  3. A claim is authorized.
  4. UPS reviews documents associated with the claim.
  5. The claim is paid.

The sad reality of these package damage claims is that they hardly ever see the third step of the claims process. Part of the fine print when shipping is that when the package is prepared, it must adhere to a UPS standard in order for a claim to be authorized. Anything from poor quality tape to improper internal protection can cause a failure on the inspection.

Neighborhood Parcel on the other hand, provides it’s own packing service that abides by guidelines set by UPS and other shipping services. We use proper techniques and material down to the product number to ensure that, should the unthinkable happen to your property, that companies like UPS follow through with their claims service. To this day we haven’t had a single claim denied thanks to our practice, and we plan to keep it that way.

When my picture frame was damaged by FedEx during its transit to Florida, my damage claim was automatically declined by the carrier but I insisted that the packaging was done by an Authorized shipping center who documented the packaging of the shipment by the use of photos and inventory of material used. I did not want to package the Artwork myself because I did not have the expertise to package it right. A week later, the Authorized shipping center reimbursed me for the cost of the repair and the shipment. My advice is leave the packaging to the pros, doing it yourself may not be the solution if the shipment is of value to you.

Becky A Miami Florida



Neighborhood Parcel is the leading International shipping and moving services in the Boston MA area. As FedEx, DHL and UPS Authorized shipping center; we can help you package and ship your valuable goods across town or over the Atlantic! In addition to our robust menu of international shipping services, we are becoming the leading Mover and International Mail Forwarder in Boston Massachusetts. Over a decade of experience in the international shipping and Logistics industry give us an unmatched advantage over the other shipping companies. We can handle all your Ocean and Air Cargo shipping needs from anywhere in the U.S

shipping-Experts · May 10, 2015 at 2:14 pm

A Damage Claim with FedEx, DHL or UPS will 95% of the time be denied with or without cause! Often the claim is denied for poor packaging or claim can not be verified because receiver threw away the packaging! These tactics are saving carriers millions of dollars a year because consumers often do not know how to fight back or have the time to chase their refund. The best advise is to use an Authorized shipping center like Neighborhood Parcel who can professionally package your merchandise and fight on your behalf in case of damage of your domestic or international shipment. Simply because we have the knowledge and expertise to handle the packaging and the claim process.

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